Shoppers Drug Mart Improves Rx Delivery with tSort

Overview

In the fast-paced retail pharmacy industry, efficiency and accuracy in fulfilling prescription orders are paramount. Shoppers Drug Mart, Canada's leading retail pharmacy chain, sought a solution to optimize their operations and enhance service delivery. This case study explores how Tompkins Robotics' tSortMini system provided a cost-effective and innovative solution that transformed Shoppers Drug Mart's central fill pharmacy operations.

The Prescription Order Sorting Challenge

Shoppers Drug Mart, with its extensive network of over 1300 locations across Canada, aimed to implement a cost-effective system for sorting prescription orders across hundreds of stores. Their objectives included: 

• Optimizing facility throughput
• Efficiently reallocating labor
• Ensuring scalability to handle fluctuating demand
• Seamlessly integrating the system into existing warehouse operations without disruption  

A Central Fill Sortation Solution

Shoppers Drug Mart selected Tompkins Robotics' tSort system to enhance their central fill pharmacy operations. The award-winning robotic sortation solution provides numerous benefits for store order fulfillment.

Key Benefits and Results

The implementation of the tSortMini system delivered significant improvements to Shoppers Drug Mart's operations:

• Rapid Deployment: tSort ensures high throughput per square foot with a low capital investment compared to traditional sortation systems.
• Repeatable Design: The adaptable tSort design can be easily replicated at other operations and locations. Shoppers Drug Mart has now implemented 10 systems across 6 sites, including the deployment of tSort3D.
• Efficient Service: Shoppers Drug Mart successfully implemented the Tompkins Robotics tSort solution, enabling efficient service for 447 stores.
• Increased Throughput Capability: Shoppers Drug Mart increased throughput capability by adding more robots to the system. The 3-level system design allowed them to meet increased production demand within their existing footprint.
• Enhanced Operational Efficiency: By centralizing their inventory with the tSort solution, Shoppers Drug Mart can streamline operations and ensure that prescriptions reach consumers more quickly and efficiently.

Testimonial:

C. Thompson Brockmann, EVP - Customer Operations at Tompkins Robotics, stated, "It was a pleasure collaborating with Shoppers Drug Mart on this installation. By centralizing their inventory with our solution, they can streamline operations and ensure that prescriptions reach consumers more quickly and efficiently. This partnership is a testament to how innovation can enhance service and meet the growing demands of the market."

The Future is Scalable, Modular, Simpler. 

Tompkins Robotics' tSortMini system has proven to be a valuable asset for Shoppers Drug Mart, providing a cost-effective solution that optimizes pharmacy fulfillment, enhances operational efficiency, and improves service delivery. This case study demonstrates Tompkins Robotics' commitment to delivering innovative robotic solutions that address the unique challenges of the retail pharmacy industry.

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Next Steps

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