As online grocery shopping becomes the norm for Americans, micro-fulfillment centers and automated fulfillment will become key to meeting the growing demand.
Tompkins Robotics Blog
2020 was the year of online ordering. E-commerce sales grew rapidly, outpacing 2019 figures by nearly 33% and driving an extra $105 billion in revenue, according to Digital Commerce 360. That increased demand comes with higher expectations: Today’s customers expect fast, and often free, delivery. Same-day deliveries grew 36% year over year, according to McKinsey.
COVID-19 has upended the status quo for supply chains across sectors. Consumer needs shifted drastically when the world was on lockdown, and e-commerce suddenly became the most important tool for getting everything from cereal to toothpaste into customers’ hands. As life slowly opens back up, e-commerce appears poised to remain king – and businesses need to prepare accordingly.